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MyIllumina FAQs

Online ordering is accessed through MyIllumina, the customer portal where you can place orders, manage your orders, view order status, access your Dashboard, and more.

If you are an existing MyIllumina user, select Sign in in the upper right of any page on the Illumina website. The next screen will prompt you to enter your email address and password for access.

If you are a new MyIllumina user, select “Don’t have an account?” to register for an account.

MyIllumina is our customer portal where you can track your orders, access invoices, create shipment schedules, and more.

To access MyIllumina, select Sign in from the top right of this page or any other on the Illumina website. The next screen will prompt you to enter your email address and password for access, or register for an account.

Once signed in, from the top right menu, hover over the cart icon and select ”Order Management.” You can view your most recent orders from the ”Overview” tab or select View All Orders to view all.

Track your online orders via MyIllumina, our customer portal.

To access MyIllumina, select Sign in from the top right of the Illumina website. The next screen will prompt you to enter your email address and password for access or register for an account.

Once signed in, from the top right menu, hover over the cart icon and select ”Order Management.” You can scroll through your orders, or use the search or filter options to find your order. Use the search feature to look up your order by Order Number or Purchase Order Number, or use the filter option to filter your orders by Date or Status. Then select the order to display additional details.

Access invoices for orders placed online via MyIllumina, our customer portal.

To access MyIllumina, select Sign in from the top right of the Illumina website. The next screen will prompt you to enter your email address and password for access or register for an account.

Once signed in, from the top right menu, hover over the cart icon and select ”Order Management.” Navigate from Order Management to your Orders and select the order to open the Order Details. The Order Details page has an Invoice Details section with a link to download the invoice PDF when you click on the link for the Invoice Number.

Packing slips are attached in the email that you receive when Illumina ships your order and are not currently available through MyIllumina.

Create a shipment schedule for your order through MyIllumina.

To access MyIllumina, select Sign in from the top right of the Illumina website. The next screen will prompt you to enter your email address and password for access or register for an account.

You can select the "+ Schedule Another" option for individual items in your MyIllumina shopping cart. This duplicates the item in your cart so you can select multiple delivery dates and create a shipment schedule.

Have a custom order or quoted order that requires a shipment schedule? In these situations, download and fill out the Ship Schedule Form (66k MS Excel file). Return the form via email to customercare@illumina.com. Note: you will be prompted to log in to access this form.

If this is your first time ordering online, or if you manually entered a new shipping address, an estimated tax amount displays by default. Our team reviews these orders and removes the tax if you are a tax-exempt organization.

Here’s how to correct your order: reply to the order confirmation email you received from Illumina Customer Care as soon as possible. Provide the corrected details in your reply.

Have a question or concern that’s not addressed here? The email address for Customer Care is customercare@illumina.com. Visit our Contact Us page for regional Support phone numbers and hours of operation.

Visit Illumina Terms and Conditions of Sale to find terms and conditions for various types of products and services, as well as geographic locations.

Illumina Terms and Conditions are also available below the Place Order button on the Order Summary page before you place your order. Select the Terms & Conditions link to view the Terms and Conditions of Sales/Sales Policies.